Category Archives: Service Standards

Service Center Standard and Procedures

All FL pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why NAPLES automotive service centers including Happy Wallet Quality Auto Repair have procedural standards for each service they perform. Happy Wallet Quality Auto Repair technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, FL service centers can assure a quality outcome. The job is done right every time and NAPLES customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The FL automotive industry as a whole is very committed to standards of excellence and encourages individual FL service center operators to apply them to every vehicle they service. An ... read more

What NAPLES Automotive Service Consumers Should Know

There are some things drivers should know about NAPLES car service and repair. First and foremost, Happy Wallet Quality Auto Repair cares about you and your family's safety. And we really appreciate your business. Happy Wallet Quality Auto Repair in NAPLES wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Happy Wallet Quality Auto Repair need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to h ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around NAPLES, FL, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in NAPLES.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in NAPLES, FL, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the co ... read more

Speak Up: Talking with Your Happy Wallet Quality Auto Repair Service Advisor

About 80% of the vehicles on NAPLES roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in FL. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons NAPLES drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem ... read more

What NAPLES Customers like About Us at Happy Wallet Quality Auto Repair

A big part of the service we provide at Happy Wallet Quality Auto Repair for our NAPLES customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued NAPLES area customers. Even though we try to be proactive in our Happy Wallet Quality Auto Repair automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our NAPLES customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Happy Wallet Quality Auto Repair is not just pulling them out of the air. We know that people in NAPLES live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Happy Wallet Quality Auto Repair service process is checking the vehicle manufacture's schedule to make sure we do ... read more

Calendar icon